Terms and Conditions
Terms and Conditions for Man and a Van Finchley
These Terms and Conditions set out the basis on which Man and a Van Finchley provides removal, transport and related services within our operating area. By making a booking, you confirm that you are authorised to do so and that you accept these Terms and Conditions on behalf of yourself and any other persons involved in the booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the person, company or organisation making the booking with Man and a Van Finchley.
We, us, our means Man and a Van Finchley, the service provider.
Services means any removal, delivery, transport, packing, loading, unloading, storage assistance or related services that we provide.
Goods means all items, belongings, furniture, equipment, or materials that are the subject of our Services.
Service area means the locations and routes where we accept bookings for our man and van removal services, generally within and around Finchley and across the UK.
2. Booking Process
2.1 Bookings may be made by you through our online enquiry form or by direct communication with our team. A booking is only confirmed when we have accepted the details and provided you with confirmation of the agreed date, time, and key service information.
2.2 When making a booking, you must provide accurate information regarding:
a. The collection and delivery addresses, including access details and any parking restrictions.
b. The type and approximate quantity or volume of Goods to be moved.
c. Any special handling requirements, fragile items or heavy items such as pianos, safes or large appliances.
d. Any time restrictions that apply at either the collection or delivery address.
2.3 Our quotation is based on the information you provide at the time of booking. If the information proves to be incomplete or inaccurate, we reserve the right to amend the charges, refuse to carry out some or all of the Services, or cancel the booking.
2.4 All bookings are subject to availability. We do not guarantee availability until your booking is confirmed by us. We reserve the right to decline any booking request at our discretion.
3. Quotations and Pricing
3.1 Unless stated otherwise in writing, all quotations are estimates only, based on the details provided by you. Additional charges may apply where:
a. The work takes longer than reasonably expected due to factors outside our control, such as delays in gaining access, long carrying distances or waiting for keys.
b. There are additional items to be moved that were not disclosed at the time of booking.
c. There are unforeseen access issues such as narrow staircases, lack of lifts, or the requirement for extra staff to move heavy items.
3.2 Quotations do not include parking fees, congestion charges, tolls, permits or fines. These costs will be charged in addition if they are incurred during the provision of the Services.
3.3 All prices are given in pounds sterling. Unless expressly stated, prices are given exclusive of any applicable VAT or similar taxes.
4. Payments
4.1 We may require a deposit to secure your booking. Where a deposit is required, the booking will not be confirmed until the deposit has been received in full.
4.2 The remaining balance is payable either in advance of the service date or immediately upon completion of the Services, as specified at the time of booking.
4.3 Payment may be made by any method we accept at the time of booking. You are responsible for ensuring that cleared funds are available by the payment due date.
4.4 If payment is not received when due, we reserve the right to:
a. Withhold or suspend Services until full payment is made.
b. Charge interest on overdue amounts at a reasonable commercial rate from the due date until the date of payment.
c. Recover from you any costs of collection, including legal and administrative costs.
5. Cancellations and Changes
5.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
5.2 If you cancel your booking with more than 72 hours notice before the scheduled start time, any deposit paid may be refunded or credited at our discretion, subject to any non-recoverable costs already incurred.
5.3 If you cancel your booking with less than 72 hours notice, we reserve the right to retain all or part of any deposit paid and to charge a cancellation fee up to a reasonable proportion of the quoted price, reflecting our loss of work and scheduling commitments.
5.4 If you cancel on the day of the service or fail to be present at the agreed time and location, we may charge up to 100 percent of the quoted price.
5.5 If you wish to change the date, time, or scope of the Services, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised charges.
5.6 We may cancel or reschedule your booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or road closures. In such cases, our liability will be limited to rescheduling the booking or refunding any payments made for the affected Services.
6. Your Responsibilities
6.1 You are responsible for:
a. Ensuring that all Goods are properly packed, secured, and ready for transport unless you have booked a packing service with us.
b. Ensuring that all fragile items are adequately protected and clearly labelled as fragile.
c. Providing safe and suitable access to the collection and delivery addresses, including parking arrangements where required.
d. Complying with all parking requirements and obtaining any necessary permits where applicable.
e. Being present or ensuring that an authorised person is present at the collection and delivery addresses to oversee the work, provide instructions, and sign any relevant documentation.
6.2 You must not ask our staff to undertake any illegal activities, unsafe actions, or operations beyond the agreed Services.
6.3 You must ensure that all appliances are disconnected, defrosted and drained before removal, and that all shelves and drawers are secured.
7. Goods Not Accepted for Transport
7.1 We will not accept or knowingly carry any of the following prohibited items:
a. Illegal goods, stolen items or contraband.
b. Firearms, weapons, ammunition or explosives.
c. Hazardous, flammable or toxic materials, including gas cylinders, petrol, oil, paint, chemicals or solvents.
d. Live animals, plants or perishable goods requiring special temperature control.
e. Cash, jewellery, precious metals, important documents, or items of high value unless expressly agreed in writing before the service.
7.2 If we discover prohibited items among your Goods, we may refuse to transport them, and you may be charged for any resulting delays, additional work or disposal costs.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing our Services. However, our liability is subject to the limitations set out in this section.
8.2 We will not be liable for:
a. Normal wear and tear, or minor marks or scratches arising from handling and transport.
b. Loss or damage arising from inadequate or improper packing by you or by a third party.
c. Loss or damage to fragile items, electrical goods or appliances where no external damage is visible to the item or its packaging.
d. Any loss or damage arising from your failure to remove or secure personal or valuable items from drawers or containers.
e. Loss or damage where our staff followed your specific instructions and those instructions were reasonably given.
8.3 Our liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount based on the cost of repair or replacement, taking into account the age, condition and value of the item.
8.4 We will not be liable for any indirect or consequential loss, such as loss of profit, loss of enjoyment, or additional costs arising from delays, missed appointments, or inability to use an item.
8.5 You must notify us in writing of any visible loss or damage as soon as reasonably possible, and in any event within a reasonable time after completion of the Services. Failure to do so may affect our ability to investigate and may limit any compensation offered.
8.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
9. Delays and Access Issues
9.1 We will make reasonable efforts to arrive at the agreed time, but timing is not guaranteed. Traffic, roadworks, accidents, weather and other factors may cause delays.
9.2 If our staff are delayed due to circumstances within your control, such as lack of access, waiting for keys, or incomplete packing, we may charge for waiting time at our standard hourly rates.
9.3 If access at either address is significantly more difficult than described at the time of booking, we may revise the charges to reflect additional time, labour or equipment required.
10. Waste Regulations and Disposal
10.1 We operate in accordance with relevant UK waste and environmental regulations. We are not a general rubbish removal service and do not collect household waste, builders waste or hazardous materials unless previously agreed.
10.2 Where we agree to remove items for disposal, we will do so as a separate service, and additional charges will apply. Such items must not include hazardous or prohibited materials.
10.3 You are responsible for correctly identifying any items intended for disposal and for ensuring that these are suitable for lawful disposal through normal waste and recycling channels.
10.4 We reserve the right to refuse to remove any items where we reasonably believe that doing so would breach waste regulations or pose a risk to health, safety or the environment.
11. Parking, Fines and Charges
11.1 You are responsible for ensuring that suitable parking is available for our vehicles at both the collection and delivery addresses.
11.2 You must inform us of any parking restrictions or loading limitations in advance. Where required, you are responsible for arranging permits or authorisation for loading and unloading.
11.3 Any parking tickets, fines, clamping or towing charges arising from inaccurate information provided by you or failure to arrange suitable parking will be charged to you in full, together with any reasonable associated costs.
12. Insurance
12.1 We maintain appropriate insurance cover in connection with the operation of our vehicles and our removal services, in line with typical industry practice.
12.2 Our insurance cover is subject to policy terms, conditions and exclusions. Additional insurance or extended cover for high value or unusual items may be your responsibility.
12.3 You are encouraged to check any existing home or business insurance policies to ensure your Goods are adequately protected during the removal and transport process.
13. Complaints
13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we can try to resolve it promptly.
13.2 Complaints relating to loss or damage must be supported by evidence, such as photographs and descriptions of the affected items, and should be submitted within a reasonable time after completion of the Services.
14. Data Protection and Privacy
14.1 We will collect and use your personal information only as necessary to manage your booking, provide our Services, take payment, and communicate with you about your move.
14.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where required to perform the Services, comply with law or enforce our rights.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms and Conditions or the provision of our Services.
16. General Provisions
16.1 If any part of these Terms and Conditions is found to be invalid, illegal or unenforceable, that part shall be treated as modified to the minimum extent necessary to make it valid, legal and enforceable. The remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall be taken as a waiver of that right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the Services, and supersede any prior understandings, statements or agreements, whether oral or written.
16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
