These Terms and Conditions set out the basis on which Man And A Van Finchley provides moving, transport, and related service work for domestic and commercial customers. By making a booking, the customer agrees to be bound by these terms, which are intended to be fair, transparent, and consistent with applicable UK law. For the avoidance of doubt, these terms apply to all man and van Finchley services unless otherwise agreed in writing before the job begins.

Our services may include the loading, transport, unloading, and where arranged, the handling of items such as furniture, boxes, appliances, and non-hazardous goods. They may also include collection and removal of unwanted items that are lawfully suitable for transfer or disposal. These terms do not create any partnership, employment relationship, or agency between the customer and the service provider.

Any booking placed with Man and a Van in Finchley is subject to the customer providing accurate information about the job, including the collection and delivery addresses, access conditions, item list, parking restrictions, floor levels, and any special handling requirements. If the information supplied is incomplete or misleading, the company reserves the right to revise the quotation, delay the job, or decline the work if performance would be unsafe or impractical.

Booking Process

Bookings may be made by telephone, email, online form, or any other method made available from time to time. A booking is not confirmed until the customer has received acknowledgment and the company has accepted the job details. A quotation is based on the information provided at the time of enquiry and may be revised if the actual circumstances differ from those described.

When the booking is accepted, the customer must ensure that the service date, time window, addresses, vehicle requirements, access details, and scope of work are correct. If the job requires more time, additional labour, an extra vehicle, or specialist handling, the company may adjust the service plan and charges accordingly. For man and van services Finchley, punctuality depends on traffic, weather, access, and prior job completion, so any estimated arrival time should be treated as approximate unless a fixed appointment has been expressly agreed.

The customer is responsible for ensuring that someone authorised is present at the start and end of the job where necessary. If the customer is not available, the company may proceed only if prior written authority has been given or if practical arrangements have been agreed in advance. The company may refuse to move items that are not listed, are unsafe, or appear to be prohibited by law or by these terms.

The customer must pack items appropriately unless packing has been separately agreed as part of the service. Fragile items should be protected, and electronics should be disconnected and prepared before arrival. The company accepts no responsibility for hidden defects, pre-existing damage, or goods that are inadequately packed by the customer. If our team identifies an obvious risk during loading or transport, we may pause the service and request instructions before continuing.

Payments

Unless otherwise stated in writing, charges are based on the agreed quotation, the time taken, the number of crew members, the vehicle used, any waiting time, congestion, parking charges, tolls, stairs, long-carry distances, and any additional services requested on the day. The customer agrees to pay all charges in full in accordance with the quotation and any revised costs notified during the job. All prices may be subject to VAT where applicable.

Payment is normally due immediately upon completion unless a different payment schedule has been confirmed in advance. The company may request a deposit to secure the booking, and that deposit may be non-refundable in circumstances described below. If payment is made by bank transfer, it must clear in full within the required period. If a payment fails, is reversed, or is disputed without valid reason, the customer will remain liable for the outstanding amount and any reasonable recovery costs.

Late Payment and Extra Charges

If the customer causes delay, including by failing to provide access, delaying loading, or not having items ready, the company may charge waiting time at the applicable rate. Additional charges may also apply where the scope of work increases, where the customer requests a change of destination, or where the actual job requires more resources than originally agreed. Any such charge will be communicated as soon as reasonably practicable.

Discounts, promotional prices, or estimated rates are granted at the company’s discretion and may be withdrawn if booking details change. No set-off, deduction, or withholding of payment is permitted unless required by law or agreed in writing. The company may suspend or refuse further work for any customer with overdue balances.

Cancellations and Amendments

The customer may cancel or amend a booking, but notice should be given as early as possible. Where a booking is cancelled more than a reasonable period before the scheduled start time, any deposit may be refunded at the company’s discretion after administrative costs have been considered. Where the cancellation occurs close to the appointment time, or after the team has already been dispatched, the company may retain part or all of the deposit and may charge for reasonable costs incurred.

Cancellations made on the day of the service, or failure to be ready when the crew arrives, may be treated as a late cancellation or a failed booking. In such cases, the customer may be charged the full minimum booking fee or a reasonable proportion of the agreed price, depending on the circumstances. If the customer requests an amendment, the company will try to accommodate it, but any change may affect price, availability, and completion time.

The company may cancel or reschedule a booking if it is prevented from performing the service by circumstances beyond its reasonable control, including severe weather, accidents, vehicle breakdown, staff illness, road closures, or legal restrictions. In that event, the company will offer a new date where possible and will not be liable for indirect losses arising from the rescheduling, except where liability cannot lawfully be excluded.

If the customer provides false, incomplete, or misleading information that materially affects the service, the company may terminate the booking without refund for work already undertaken and may charge for wasted travel, labour, or waiting time. This applies equally to Man and A Van Finchley and any associated services booked under the same reference.

The customer must ensure that access routes are safe, lawful, and suitable for the vehicle and crew. This includes obtaining any necessary parking permissions, permits, lift access, or building approvals unless the company has expressly agreed to arrange them. The company is not responsible for fines, penalties, or enforcement action arising from access or parking arrangements outside our control.

Liability

The company will exercise reasonable care and skill in performing the services. However, liability is limited to direct loss or damage caused by proven negligence of the company, its employees, or subcontractors acting within the scope of the job. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

We are not liable for loss or damage arising from pre-existing defects, inadequate packaging, inherent vice, hidden damage, normal wear and tear, customer handling, or items the customer has asked us to move despite being advised against it. Items of high value, irreplaceable items, antiques, cash, jewellery, passports, documents, and sentimental possessions should be declared in advance and may require separate written agreement or specialist insurance.

Claims and Insurance

Any claim for damage, missing items, or service issues should be reported as soon as reasonably possible and in any event within a reasonable time after the completion of the job. The customer should provide photographs, a description of the issue, and evidence of value where appropriate. The company may inspect the item, the packaging, and the delivery circumstances before deciding whether any compensation is due.

Where liability is established, the company may choose to repair, replace, or provide a refund up to the value of the affected item or service, subject to any legal limits and policy conditions. The company is not liable for consequential loss, loss of profit, loss of opportunity, business interruption, or emotional distress. Customers are encouraged to arrange their own insurance for goods of particular importance or value.

Waste Regulations

Where the service involves disposal or removal of waste, the customer must ensure that all items are accurately described and legally suitable for collection. The company will only transport and dispose of waste in line with applicable UK waste legislation, including rules relating to duty of care, transfer documentation, and authorised disposal routes. The customer must not place hazardous, clinical, explosive, toxic, asbestos-containing, or other controlled materials in the load unless this has been expressly agreed and lawfully permitted.

If waste is collected, the customer confirms that they have the legal right to transfer the waste and that it has not been illegally dumped, contaminated, or mixed with prohibited substances. The company may refuse any load that appears unsafe, incorrectly described, or unsuitable for lawful handling. Any additional sorting, separation, cleaning, or special disposal required because of inaccurate description may result in extra charges.

The company may issue a transfer note, waste receipt, or other required record where appropriate. Once waste has been transferred to an authorised third party or facility, title and responsibility pass in accordance with law and the relevant paperwork. The customer remains responsible for ensuring that the waste presented for collection complies with all statutory requirements. For a man and van Finchley waste collection, this means the customer must not use the service to avoid proper disposal obligations.

The customer acknowledges that any illegal disposal, fly-tipping, or misdescription of waste may lead to refusal of service, termination of the booking, reporting to the relevant authorities where required, and recovery of resulting costs. The company will cooperate with regulators and enforcement bodies where there is a legal obligation to do so.

Customer Responsibilities

The customer must ensure that all items are ready for collection at the agreed time, that pathways are reasonably clear, and that the property is safe for manual handling. The customer must also ensure that any items to be moved are disconnected, drained, emptied, and made safe where relevant. The team may refuse to move items that pose an obvious risk to health and safety or could cause damage to property, vehicles, or other goods.

Where the customer or a third party requests the crew to move items in a manner that is unsafe, unlawful, or contrary to best practice, the company may decline without liability. Customers must supervise children, pets, and vulnerable persons on site unless other arrangements have been agreed. The company is not responsible for securing premises beyond the scope of the booked service.

Force Majeure

The company will not be liable for any delay or failure to perform caused by events beyond its reasonable control, including but not limited to severe weather, fire, flood, strike, labour dispute, accident, traffic disruption, vehicle failure, or government action. If such an event occurs, the company may suspend, reschedule, or cancel the booking without liability for indirect losses.

Any delay caused by force majeure does not entitle the customer to compensation unless required by law. Where possible, the company will communicate revised timings and offer a suitable alternative date. If part of the service has already been completed, the customer will remain liable for the proportion of the work carried out and any non-recoverable costs incurred.

These terms may be updated from time to time. The version in force at the time of booking will normally apply, unless a later version is agreed by both parties in writing. No variation of these terms will be valid unless confirmed by an authorised representative of the company.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any provision of these terms is found unlawful or unenforceable, the remaining provisions will continue in full force.

This document is intended to support clear expectations for customers using Man And A Van Finchley services. It reflects standard practices for quoting, booking, payments, cancellations, liability, and waste handling, while keeping the service terms general enough to apply across a range of moving and transport tasks. By proceeding with a booking, the customer confirms acceptance of these terms and agrees to cooperate in a reasonable manner so the service can be completed safely, lawfully, and efficiently.